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Despatch – Order content, weights and sizes
All orders are prepared to exact requirements as far as possible. All weights and pack sizes are as accurate as possible but may vary due to the handmade nature of our products rather than being machine produced. Every order value will be the same or in excess of the total paid to ensure variations in weights or quantities are made up on other products ordered.
Deliveries
We use a reputably handling our own vehicle for our logistics operations. Our logistic team deliveries to ensure all containers are delivered in good condition and in the time stated. However, problems may occasionally occur due to circumstances out of their control.
Delay
In the event that your container has not arrived on your chosen delivery day and time, please contact us and we will try and contact the delivery driver for an update on the delivery progress. He may be held up due to traffic, weather etc. Be assured that during any delay your order will be kept chilled in the insulation hygiene vehicle.
If your parcel doesn’t arrive within 48 hrs of being despatched we will arrange to send you a new delivery or refund the value of the goods.
Damage
If your item has been damaged during delivery to the extent that the contents have been affected please do not take delivery and contact us immediately. Minor wear and tear to the parcel should not affect the contents of the parcel and it will be safe to take delivery.
If the parcel is left as instructed we take no responsibility for loss or damage.
Refunds/Replacements
If an item is in unsatisfactory condition (i.e. faulty product and only if the parcel has been received in good condition, within 48 hrs of despatch and refrigerated on receipt), please contact us immediately and we will endeavour to replace the item. If this is not possible we will refund the value.
Cancellations
If you wish to cancel an order once it has been processed please contact us as soon as possible. We will endeavour to postpone an order for another delivery date. However, we are unable to cancel orders on the day of despatch.
